HAVE A QUESTION?
Got Questions or Ready to Book? Drop Us a Message and Let’s Chat About Your Pilates Journey!
FOLLOW US
- 118A Vernon Road, Leicester LE2 8GB
- +44 7771 655447
- joinus@osborneandreformer.co.uk
TERMS & CONDITIONS
What you need to know to enjoy a safe and smooth experience at our studio.
CANCELLATIONS
Our cancellation period is 12 hours. Classes cancelled within 12 hours of the start time will be charged and deducted from your account.
USAGE OF PACKAGES
All class packages must be used within 8 weeks, except for the Introductory Offer, which is valid for 3 weeks from purchase and is a one-time offer. Please plan and book your classes in advance, as passes cannot be extended beyond their validity period.
JEWELERY
For health and safety, please remove all rings and earrings before class. You may place them on the shelves provided in front of your reformer.
LATENESS
We ask that you arrive at least 10 minutes early if it’s your first class at the studio. After your first class, please arrive at least 5 minutes early. This allows you to get settled on your reformer and be ready when the class begins. For safety reasons, the studio doors are locked at the start of each class. Late arrivals will not be allowed entry once the class has started.
WAITLISTS
If you join a waitlist, ensure you have a valid membership or credit on your class pass. The app will not automatically add you to a class without a valid membership or in-credit pass.
REFUNDS
All purchases are non-refundable.